Norton Internet Security 2003 6.0 (NIS)
Norton Personal Firewall 2003 6.0 (NPF)

Installation Notes Read Me - August 25, 2002

PLEASE READ THIS DOCUMENT CAREFULLY; it contains 
important installation information about Norton 
Internet Security and Norton Personal Firewall.

Note that the release notes cover two products
with different features. Some of these notes may 
refer to features that are not in the product 
you have installed. Some of the following items 
refer to Norton Internet Security but also apply 
to Norton Personal Firewall.

Additional notes for Norton Internet Security may 
be found in the Start Menu under Programs / Norton 
Internet Security / Product Support / Release Notes. 
Additional notes for Norton Personal Firewall may be 
found in the Start Menu under Programs / Norton 
Personal Firewall / Product Support / Release Notes.


Topics include:

- Resolving Internet connectivity problems
- Operation with local area networks
- Installation with the Microsoft Installer
- Installing on removable drives, FireWire drives, 
  network drives
- Installation on multi-boot systems
- Installation on computers running server services
- Passwords are case sensitive
- Web browser compatibility
- Uninstalling Norton Internet Security or Norton
  Personal Firewall
- Uninstalling Norton Internet Security
  in Safe Mode
- Upgrading operating systems after installing Norton
  Internet Security
- Clear your browser cache after installing
- Important note for Active Directory users
- Microsoft Outlook Express and private information
- DBCS account names and Parental Control
- AOL Instant Messenger confidential information 
  blocking
- Spam Alert and non-English operating systems
- Incorrect information in the User's Guide
- Microsoft DCOM 1.3 notes

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Resolving Internet connectivity problems
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Some Internet Service Providers (ISPs) scan subscribers'
computers to see if they are running Web or FTP
servers. This may trigger the AutoBlock feature and 
prevent you from accessing the Internet. For help 
resolving this problem, consult the troubleshooting 
section of the online Help or the Resolving Internet 
Connectivity Problems document located in the Start 
Menu under Programs / Norton Internet Security / 
Product Support /. If these resources do not help you 
solve your problem, contact technical support.

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Operation with local area networks
--------------------------------------------------------
After installation, Norton Internet Security blocks all 
file and print sharing on your computer. Use the Home
Networking feature to specify the computers that can 
access your computer for file sharing and other 
services. This lets you safely permit access to trusted
computers without compromising your protection.

To change your Home Networking settings
1. Double-click Personal Firewall.
2. Click the Home Networking tab.
3. Click Add.
4. Follow the on-screen directions.

You can also use the Home Networking Wizard to 
quickly configure Norton Internet Security for your 
network. You can run the Home Networking Wizard from 
the Security Assistant that appears after you install 
or from the main Home Networking screen.

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Installation with the Microsoft Installer
--------------------------------------------------------
The Microsoft Installer (MSI), a new component for 
Windows, is required to install Norton Internet 
Security. If MSI is not already installed on your 
computer, the Norton Internet Security installer 
automatically installs it.

The MSI installer requires about 25 megabytes of free 
disk space during installation. This space is only used
temporarily and will be available after installation.

On Windows 98 Second Edition and in some other 
situations, the MSI installer may need to reboot your 
computer before Norton Internet Security can be 
installed.

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Installation on removable drives, FireWire drives, etc.
--------------------------------------------------------
This product should not be installed on any type of 
storage media that may be inaccessible at times. This 
includes network drives, removable drives, hot-swappable 
drives, and USB and FireWire (IEEE 1394) drives that may 
be disconnected.

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Installation on multi-boot computers
--------------------------------------------------------
Norton Internet Security can be used on computers that 
have more than one operating system (such as Windows 98 
and Windows 2000) installed on the same primary 
partition. If you have more than one operating system 
installed, you must install Norton Internet Security 
into separate directories for each operating system. 
Attempting to use a single installation of Norton 
Internet Security may cause conflicts.

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Installation on computers running server services
--------------------------------------------------------
Symantec does not support running any version of 
Norton Internet Security or Norton Personal Firewall on 
any edition of Windows 2000, Windows XP, or .NET 
servers. If you choose to install Norton Internet 
Security on a server, no technical support beyond the 
Symantec KnowledgeBase will be provided. 

Windows servers need to perform certain Internet 
services during startup that Norton Internet Security 
normally blocks. This can affect computers running
IIS or other servers on Windows 2000/XP Professional.

Symantec provides technical notes that explain how to 
configure Norton Internet Security to allow server 
processes that need access to the Internet during 
startup. The technical notes are available from the 
Symantec KnowledgeBase at:

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2000053008391436


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Passwords are case sensitive
--------------------------------------------------------
The passwords used to protect Norton Internet Security
options and any Parental Control accounts you have
created are case sensitive. The passwords abc$123, 
Abc$123, and ABC$123 are each considered to be different 
passwords.

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Web browser compatibility
--------------------------------------------------------
To install Norton Internet Security, you must have 
Microsoft Internet Explorer 5.01 or higher installed on
your computer. Symantec recommends using Microsoft 
Internet Explorer 5.5 or higher.

If the Norton Internet Security installation program
informs you that you need a newer version of Internet 
Explorer, please update your copy of Internet Explorer 
before running the installer again.  

This requirement is only for the installation process; 
Norton Internet Security is compatible with older 
versions of Internet Explorer, Netscape 4.0 and above, 
Mozilla, Opera, and other browsers.

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Uninstalling Norton Internet Security or Norton Personal 
Firewall
--------------------------------------------------------
If you need to uninstall Norton Internet Security, do 
not use uninstall products like Norton CleanSweep. 
Norton Internet Security includes an uninstaller that 
is specifically designed to correctly uninstall Norton 
Internet Security.

To access the Norton Internet Security uninstaller, 
click Start / Programs / Norton Internet Security / 
Uninstall Norton Internet Security. You can also access 
the uninstaller by running Add/Remove Programs from the
Windows Control Panel.

If you have installed the Accounts and Parental Control
features, you must be using a Supervisor account to 
uninstall Norton Internet Security.

Note: If you are uninstalling the product with the 
intention of installing an older version, you should
uninstall all Symantec programs first.  

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Uninstalling Norton Internet Security in Safe Mode
--------------------------------------------------------
If you uninstall Norton Internet Security from a 
computer running Windows 2000/XP in Safe Mode, you may
get an error message that says you do not have 
sufficient rights to delete a registry key. This is a 
known problem with the Microsoft Installer and will not
negatively affect your uninstallation. Click the Ignore
button to continue uninstalling Norton Internet 
Security.

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Upgrading operating systems after installing Norton
Internet Security
--------------------------------------------------------
If you upgrade your operating system after Norton Internet
Security is installed, you may encounter problems.  Some
indications of problems include startup errors and 
problems with NIS accounts.

To fix the problem, uninstall and then reinstall Norton 
Internet Security.

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Clear your browser cache after installing
--------------------------------------------------------
Norton Internet Security does not filter information in 
your browser's cache. You should clear your browser cache 
after installing Norton Internet Security. If you do not
clear the cache, your browser may load information that
you have chosen to block from your cache.

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Important note for Active Directory users
--------------------------------------------------------
Some Internet attackers use improperly fragmented 
packets to crash victims' computers. Norton Internet 
Security protects you from these attacks by filtering 
out fragmented packets that appear to be part of an 
attack. You can also choose to block all fragmented 
packets, but this may interfere with Microsoft's Active 
Directory, which uses fragmented packets to 
communicate with client computers during startup. 

If you install Norton Internet Security on a computer 
that authenticates using Active Directory, do not 
change the Fragmented IP Packet Handling setting in 
the Firewall tab of the Norton Internet Security 
options.

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Microsoft Outlook Express and private information
--------------------------------------------------------

If you use Microsoft Outlook Express for email, you may 
receive two alerts when you attempt to send an email 
that contains private information in the body of the 
message. This is because Outlook Express is set by 
default to send both a plain text and an HTML version 
of each email. If you choose to block either version, 
the email will not be sent.

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MBCS account names and Parental Control
--------------------------------------------------------

If you use an English or other SBCS (Single-Byte 
Character System) operating system and have installed 
support for MBCS (Multi-Byte Character System) 
languages such as Japanese or Korean, you must use 
only SBCS characters in your Norton Internet Security 
account names. Do not attempt to create an account 
using international characters like those found in MBCS 
languages.

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AOL Instant Messenger and private information
--------------------------------------------------------

If AOL Instant Messenger is configured to use ports 
other than the factory defaults, Privacy Control will 
not be able to block private information in instant 
messages. To protect instant messages when using non-
standard ports, add the non-standard ports to the 
Personal Firewall's filter list.

To add ports to the filter list
1. Click Options.
2. Click the Firewall tab.
3. Under HTTP Ports, click Add.
4. Type a port number and click Add.
5. Repeat for all the non-standard ports you are using.

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Spam Alert and non-English operating systems
--------------------------------------------------------

Spam Alert feature currently supports English-language 
email only. If you receive both English and non-English 
email messages, please note that Spam Alert may 
identify non-English email messages as spam. 
Periodically review incoming email messages to ensure 
that Spam Alert is not identifying valid email messages 
as spam.

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Incorrect information in the User's Guide
--------------------------------------------------------

The installation instructions in the User's Guide 
incorrectly state that it is possible to import 
settings from recent versions of Norton Internet 
Security and Norton Personal Firewall. This capability 
was removed after the User's Guide was printed.

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Microsoft DCOM 1.3 notes
--------------------------------------------------------

Updated Windows 98 system components:  The installation 
of this product verified whether your copy of Windows 98 
had upgraded components from the package that Microsoft 
makes available as DCOM 98, version 1.3.  If your copy 
of Windows 98 had not been updated with DCOM 98 1.3, our 
installation routine installed DCOM 98 1.3. For further 
information see http://www.symantec.com/techsupp/
 
Symantec agrees to reasonably cooperate with Microsoft 
in making support information requested by Microsoft be 
made available to users at the support location in 
Symantec’s site. 

